To me customer service is something that I am passionate about and when I receive bad service I like to share it with my clients, in a hope that you do not make the same mistake I did. Please take a moment to read the review that I have posted about my experience with the Runners Soul in Spokane WA.
I purchased a heart rate monitor for my wife’s birthday and the day before her birthday she came home having purchased the same one form Runners Soul. I immediately jumped in the car less than an hour later to return the item. They said it was a sale item and it could not be returned. I could understand it they had to pay money for processing a debit card, but my wife used cash. I insisted they call their manager and explain that we had two of the same item and we bought it less than an hour ago. They did call the manager, the manager insisted that it would be breaking two store policies to give cash back and return an item that was on sale.
The sad thing is that I have always known that Spokane’s Runner Soul charged full retail, but we use to shop with them for their customer service and knowledge. Three weeks before my wife purchased a pair of running shoes for about $130 based off their recommendation. After running in them twice, they hurt her feet when she ran. When we tried to return them, the Runners Soul said you are outside our return policy by three days. OK shame on us for not getting them back within 14 days. This is a company that cares more about policy than it’s customers. I run a business and no customer would ever hear things like “policy says” or “ you will have to come back and talk to my manager”. I’m sorry Runners Soul has left a bad taste in my mouth and dent in my wallet. My wish for you is that this review helps inform you on the type of company you are about to spend your money with.
